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    Contacting Teachers

    If you wish to contact a member of staff please ring our Main Reception.  If we are not able to put you through to them we can take a message or put you through to their voice-mail. For the contact details of key staff, go to the Key Contacts section or Teaching Staff Contacts section of our website. 

    Contacting Teachers by E-mail

    E-mail may be a fast and convenient way for you to send messages, but this may not be the case for many of our teachers. Some teachers read their e-mail messages in the morning before school, some read them at the end of the day, and some read them during the school day. Many teachers prefer to use the phone to speak directly to parents.

    For these reasons, please remember if you choose to send an e-mail message to a member of our staff, you may not get an immediate reply. You should expect an acknowledgement of receipt of your e-mail within 3 working days if they have not already contacted you by other means.

    When using e-mail:

    1. Please send e-mail messages from an authorised e-mail account.  For safeguarding reasons, members of staff will only reply to messages where the address matches that which is in the school record for each pupil.  If you have changed your e-mail address please contact: dataadmin@ndhs.org.uk
    2. Please send only non-vital messages by this medium. For example, do not use e-mail to inform a teacher that your child is not to go home on the bus. A teacher may not have time to read your message in a timely fashion. Instead use the telephone to be sure your message is received and clearly understood.
    3. Your child’s academic progress, learning expectations, or behavioural issues are best addressed through a telephone conversation or by scheduling a meeting with your child's teacher. An e-mail message can be used to ask to speak with the teacher about such matters.
    4. Please remember that e-mail is not necessarily confidential. Confidential information should be conveyed by phone or personal contact.
    5. Please identify yourself in the subject line of your e-mail message and, if appropriate, the name of your child.
    6. For all medical or health concerns, please contact the School Health Advisor by phone or e-mail.
    7. Please keep all contacts professional. Jokes, amusing or special stories, chain letters, or commercial solicitations are inappropriate and reduce valuable teaching time.
    8. Never send e-mails that are offensive, threatening, defamatory or illegal. E-mails have been used successfully as evidence in libel cases.

    The School maintains e-mail accounts for teachers to facilitate parent/teacher communication and internal staff communication. The School reserves the right to block or filter e-mail messages to staff that are not directly related to the business or to the educational mission of the School.

    Remember that e-mail is a quick way to send a message, but it is not necessarily the best way to get a quick reply.